Mahsood Shah is an Associate Professor and Deputy Dean (Learning and Teaching) with School of Business and Law at CQUniversity, Australia. In this role Mahsood is responsible for enhancing the academic quality and standard of programs. Mahsood is also responsible for learning and teaching strategy, governance, effective implementation of policies, and enhancement of academic programs across all campuses. In providing leadership for learning and teaching, Mahsood works with key academic leaders across all campuses to improve learning and teaching outcomes of courses delivered in various modes including face-to-face and online. At CQUniversity, he provides leadership in national and international accreditation of academic programs. Mahsood is also an active researcher.Quyen Do is a Ph.D. candidate at the Center for Study in Higher Education, the University of Melbourne, Australia.She gained her Master of Science in Education in Educational Effectiveness and School Improvement from the University of Groningen, the Netherlands, in 2007. Since then, she has been working on higher education quality assurance and accreditation in Vietnam. She was the former manager of quality assurance studies and accreditation at the Institute of Education Quality Assurance (INFEQA), Vietnam National University-Hanoi, Vietnam. In this role, she was actively involved in the institutional and regional accreditation process within the University as well as in collaboration with ASEAN Univerisity Network experts. She also worked as a national expert in Higher Education Project II, led by the Ministry of Education and Training, on national and institutional quality assurance in higher education.Quyen's research interests include quality assurance and improvement (specifically benchmarking, accreditation and rankings), university governance, performance indicators in higher education, model borrowing and educational productivity models. She has published papers in local and international journals in higher education, and co-authored Higher Education in Vietnam: Flexibility, Mobility and Practicality in the Global Knowledge Economy, which was published in 2014.