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Telephone and Helpdesk Skills

A Guide to Professional English

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Éditeur :

Springer


Collection :

Guides to Professional English

Paru le : 2014-06-19



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Description

If you are a non-native English speaker and make telephone calls as part of your work, then this book is for you. By applying the suggested guidelines, you will stand a much greater chance of making an effective telephone call. You will learn how to:prepare for a call both psychologically and from an English language point of viewreceive calls (if you work on reception)leave messagesfind out about another company and talk about your own companychase people (i.e. people who have not followed up your requests)deal with difficult calls and callers, and improve your telephone manneruse the telephone while working on a help desk or helplineresolve language difficulties (i.e. when you cannot understand the other person's English)improve your pronunciationuse resources on the Internet to improve your listening skills
The book concludes with a chapter of useful phrases. There is a brief introduction for trainers on how to teach telephone and helpdesk skills within a Business English course.
Pages
178 pages
Collection
Guides to Professional English
Parution
2014-06-19
Marque
Springer
EAN papier
9781493906376
EAN PDF
9781493906383
Informations sur l'ebook
Nombre pages copiables
1
Nombre pages imprimables
17
Taille du fichier
2181 Ko
Ce livre est accessible aux handicaps Voir les informations sur l'accessibilité
Prix
26,36 €
EAN EPUB
9781493906383
Informations sur l'ebook
Nombre pages copiables
1
Nombre pages imprimables
17
Taille du fichier
215 Ko
Ce livre est accessible aux handicaps Voir les informations sur l'accessibilité
Prix
26,36 €

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