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Télécharger le livre : Designing Service Machines
Paul Lillrank , Ram Babu Roy , Paulus Torkki , Sreekanth V. K.
Designing Service Machines
This book presents a general conceptual framework to translate principles of system science and engineering to service design. Services are co-created immaterial, heterogeneous, and perishable state changes. A service system includes the intended benefit to the customer...
Editeur : Springer
Parution : 2018-06-29
Collection : Translational Systems Sciences
Format(s) : PDF
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